Frequently Asked Questions

The application process normally takes 1 to 3 business days to process and complete. Times may vary and can be longer during the income, ID, and rental verification processes.

Paying your rent is easy with our online resident portal. This portal allows you to make payments via bank account, debit card, and credit card; you can even schedule automatic payments as well. Service fees will be assessed for debit and credit cards. If needed, our office can accept rental payments via certified check, money order, or personal check. Please note that we do not accept cash payments.

You will need to provide a valid government issued ID and Proof of Income. Financial documents needed for the application process include paystubs, income tax documents, bank statements, offer letters, student funding documentation, and more.

Applications can be completed online via our main website, www.HeightsLaSalle.com. If needed, we do offer on-site application assistance as well as a paper application.

If an application is denied, you will receive a refund of the administration fee. The application fee is non-refundable. If the application is denied due to criminal screening, we would refund any monies paid for the administration and application fees.

Your rent does not include any utilities at this time. Water/Sewer/Stormwater, Electric, and Cable/Internet services are all billed separately to our residents. Water billing will be made available to pay with your monthly charges.

We’re sorry to see you go and have valued your residency. If there is anything we can do to continue your residency, we’d love to hear from you and encourage you to contact the leasing office. If move out is definite, a 60-day written notice is required.

Early lease termination is subject to specific conditions and fees. Please review the lease agreement or contact the leasing office for further details on potential penalties.

All move-in funds should be paid with a cashier’s check, made out to Heights LaSalle.

Guarantors may be accepted for applicants who do not meet the income requirements. Guarantors must complete an application and pay the application fee. They must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID.

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

The new leaseholder will have to submit an application and pay the application fee. The application will be processed and must meet the community’s credit, criminal background, and income requirements. Upon approval by the community manager, a new lease will be signed with all the lease holders.

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own. If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person. The vacating resident must turn in all keys, cards, remotes, etc. to management.

Our community does not allow subleasing.

Parking is available on a first come, first served basis. We do not have reserved parking spaces and parking passes are not needed (subject to change).

Continental breakfast served daily Monday through Friday, resort-style swimming pool with sundeck, cozy clubhouse with three study rooms, resident coffee bar, Wi-Fi and printing available, 24-hour fitness studio, two outdoor barbeque gas grilling stations, bark park, bike room, secure package room, beautifully manicured courtyards, and a guest suite (subject to availability). For a full overview, visit our Amenities page.

You will find items such as hot and cold cereals, bagels, muffins, various condiments, protein bars, fruit, juices, and milk.

We welcome up to two pets per apartment home. The staff will be excited to meet your furbabies! Breed restrictions do apply, please inquire for more details if needed.

Our apartment homes come furnished with a refrigerator/freezer, stove/oven, microwave, dishwasher, and washer/dryer.

The Heights at LaSalle does not provide furnished units, however we do partner with trusted vendors who can furnish the apartments exactly to your needs. We are happy to assist or contact these companies for you.

Your rent is due on the 1st of every month as per the terms of your lease agreement. There is a 5-day grace period for rent to be paid before late fees are charged. Please consult your lease regarding rent payments and late fees.

Heights at LaSalle will connect and set up your water & sewer utility directly through Conservice when you move-in. Residents are required to set up electric services with Duke Energy prior to their move-in date. Any cable/internet services are also directly set up by our residents.

Heights LaSalle is a partially gated community, helping limit vehicle access to residents and their guests. Our buildings are also secured with fob access, allowing only residents and staff to enter freely. For added peace of mind, our on-site courtesy officer, along with Securitas security, conduct random patrols throughout the property each day.

Forest View Elementary School, Brogden Middle School, and Riverside High School. All schools follow a traditional school calendar.

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit. Please contact the leasing office for specific details.

Smoking is generally not allowed at our community. Please contact our leasing office for further details.

Report suspicious activity to the leasing office, courtesy officer, or local authorities. If you see something unusual, please do not hesitate to contact our team or the police.

Noise concerns can be submitted by contacting the leasing office directly or by following the prompts on the office line to reach our courtesy officer. Please include details and any evidence to help us address the issue.

We do! Our on-site courtesy officer is a North Carolina State Trooper. You may see him walking the property regularly, and he is available to respond when residents call for courtesy officer assistance. We’re happy to have him as an added resource for our community!

Yes! Heights LaSalle actively participates in neighborhood safety initiatives. Our property team meets monthly with Duke Police, Durham Police, the Director of Duke Off-Campus Housing, and other local apartment communities. These meetings allow us to stay informed about any neighborhood concerns, share information, and work together to help keep our residents and community safe.

Our property offers a covered bus stop with convenient transportation access through GoDurham and the Duke LaSalle Loop.

Our property is conveniently located between 1-1.5 miles to both locations.

Heights LaSalle is a 10 minute car ride to downtown Durham.

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies.

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

If you are locked out during business hours, you can stop by the leasing office with your ID, and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours (this would be at the resident’s expense).

Contact our office and it will direct you to our emergency maintenance line. Typical emergency calls are considered for high or low temperatures, no water, flooding water, plumbing related issues where one toilet is involved, or leaks.